Opening: 10:00 AM - 7:00 PM

Become a Top Social Media Manager: Skills You Must Master

NIDMM ~ Published: September 8th, 2023 ~ Social Media ~ 8 Minutes Reading

A wide range of talents are necessary to become a social media manager, just as in any other senior marketing position, in order to provide interesting social content that turns followers into devoted consumers.

If you’re interested in becoming a social media manager but aren’t sure where to begin, this article will show you the crucial abilities you need to develop in order to succeed in the field.

Read more: How to Target Audience on Facebook? Learn Masterful Strategies

What is a Social Media Manager?

An individual, company, brand, or even a small business may entrust a social media manager with managing their social media presence.

This position—often referred to as the “voice of the company”—is sometimes known as “Community Manager” or “Digital and Social Media Manager,” but these terms have lost some of their luster recently.

What Do Social Media Managers Do?

Social media managers design and manage marketing initiatives, corporate information, and brand promotions for their organization across various social media platforms.

They also understand how to use tools, focus on the best social media analytics, and reply to queries and comments in accordance with the tone and policies of the organization. Social media managers continuously test new ideas and formats while keeping track of how those ideas are doing.

They may work with other creative teams like marketing and public relations as well as the sales department to create lead generation campaigns that generate income. They may report to a social media director (in bigger firms) or the head of content or brand. Keeping up with current trends as well as business and industry news is an important aspect of the profession.

Social Media Manager roles, which are in high demand, often call for a bachelor’s degree in marketing, public relations, or a related field.

What Jobs do Social Media Managers have?

The job is fast-paced and diversified, requiring several responsibilities in a single day! A Social Media Manager may do the following responsibilities, among others:

1. Produce content for many platforms

what works on Facebook might not necessarily work on TikTok. Examine the material that is currently hot on each platform and see what your rivals are providing, such as videos, infographics, blogs, and more.

Read more- How To Write SEO Friendly Content – Detailed Guide

2. Monitor Social Analytics

In order to spend your time and money on the correct channels and with the proper demographics, you need monitor social analytics to see whether ads are effective (or unsuccessful) across all channels.

3. Plan your social media plan.

You might need to start from scratch to advertise a deal or new item.

4. Measure the ROI

Establish quantifiable targets for a new campaign across pertinent channels and produce a report to assess performance to demonstrate ROI. Make the most of a social media campaign calculator to achieve your goals at the optimal price.

5. Schedule Social Posts

The “ideal” time to upload material on each social media network varies (Instagram users appear to be busiest on Wednesday mornings!). Making plans in advance reduces responsibilities and guarantees that material gets released while you’re sleeping, but your audience.

6. Discover selected information that is pertinent

Some of your social media postings should represent global events or advancements that are important to your audience. Do some research and spread stuff from other sources that will be well-received.

7. Engage with your audience

Increasing engagement is the goal of your social media. Therefore, reply to any comments and address consumer inquiries. Use your social media platforms to provide customer service, in other words.

8. Review and fill up your content calendar

You must plan your content in this fast-paced environment. To remain on top of things, fill your social media schedule for the coming days or even weeks.

These are but a few examples of the kinds of jobs you could encounter. But keep in mind that every day might be unique, so managing your content schedule and social media campaigns is essential for online success.

5 Essential Skills To be a Great Social Media Manager

Here are some of the abilities you’ll need to succeed now that you are aware of what a Social Media Manager’s job entails.

1. Composing

The average social media manager writes up to a dozen items every day. Each social network also requires a somewhat different writing style.

For instance, Facebook might be more lighthearted and enjoyable, but LinkedIn calls for a more professional tone. Understanding SEO copywriting is also highly beneficial. (More to follow!)

You must be able to formulate ideas that your audience can readily understand and that encourage a positive attitude. The social media manager needs to position themselves as the “voice” of the business and develop their brand through writing.

Several significant forms of writing include:

  • concise and direct headline writing
  • intriguing beginnings
  • captions for images and video
  • Because customers will skim and scan subtitles, organized content with bullet points and numbering is essential.

2. Analysis

Social media managers need to keep current with the rapidly evolving social and digital media landscape. This involves keeping up with new measurement and analytics technologies, global and industry trends, and monitoring your rivals’ actions, even on a daily basis.

Excellent social media managers set up Google Alerts on trending subjects and monitor trending material using Feedly, Ahrefs, and BuzzSumo.

In addition to hashtag research, useful tools include the TikTok ‘Discover’ button and the Twitter Trends sidebar.

3. Customer Service

About half of consumers who interact with firms on social media do so to voice issues about customer service, according to research by Khoros.

And as this figure demonstrates, interaction varies between platforms (although for many consumers, social media is the simplest and quickest method to obtain a response from a company, thus social media managers should exercise caution across channels).

Customers frequently turn to social media to get answers to problems or to complain (or gush) about a product or service, especially now that platforms like Facebook Messenger and WhatsApp are readily available. So, if nobody answers (even on evenings and weekends), their perceptions of that brand may become negative.

Here are some statistics compiled by Hootsuite on the significance of social media and customer service. Highlights consist of:

  • 49% of businesses believe that the marketing department should be in charge of social customer care.
  • In a Facebook IQ poll, more than 50% of participants said they were more inclined to make a purchase from a business that offered live chat customer care.
  • Messaging channels cut the cost of client engagement by 60%.
  • A prompt response to customer service inquiries, according to 50% of consumers, impacts their choice to make a purchase.
  • On social media, 79% of users anticipate hearing back within 24 hours, while 40% of users anticipate a response within an hour.

4. SEO expertise

Social media and content marketing both now heavily rely on search engine optimization, or SEO as it is more widely known in the industry.

Actually, SEO may have a big impact on the content you upload on social media. Knowing this, a competent social media manager attempts to incorporate SEO while crafting content on social media. When you include SEO in your approach, you may draw in a wider audience that is interested in your goods or services, which will result in more prospective clients. Learn more about SEO strategies in our SEO training course.

When considering merging SEO with social media, consider the following:

  • Do you comprehend the link between social media exposure and better SERP placement?
  • Do you have a working knowledge of long-tail and short-tail keywords for SEO? Find out the 5 steps of keyword research with this infographic.
  • How will you use social media to promote the material from your blog?
  • Do you know what kinds of material are best for boosting SEO?
  • Do you understand how increasing internet traffic affects sales for your business?

5. Social Media Know-How

It might seem obvious that a social media manager has to have strong social media skills. Even while you may pick things up over time by research and experimenting, if you want to work for a big corporation, you’ll need to have a few years of experience.

You’ll need the following expertise to surpass your rivals:

  • recognizing the optimal content types for each platform
  • Knowing the various hours, periods, and days that each platform prefers
  • Having knowledge of platform-specific content optimization
  • understanding of social media performance and analytics
  • using the greatest free crowd listening tools to engage an audience

Final Words

Possessing the most recent information and abilities is the greatest strategy to become a good social media manager. You may learn everything you need to achieve from our course on social media marketing course, including social customer service, social commerce, social content, and social strategy, as well as an inside look at all the most well-liked platforms. Create your Certified Social Media Marketing Specialist profile right away!